Privacy and Data Policy
Who is responsible for collecting and processing data?
Investimentos Hoteleiros da Baia de Cascais, S.A, known as Hotel Baia, is the entity responsible for the collection and processing of personal data, and, within the scope of its activity, may use entities subcontracted by itself for the purposes indicated herein.
What is personal data?
Personal data is any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable individual person. Any person who can be identified directly or indirectly, namely by reference to an identification number or one or more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.
What personal data are collected and processed?
Hotel Baia collects and treats, among others, the following personal data:
- Reservations: name, email address, telephone number, address, method of payment and booking details
- Recruitment: name, e-mail address and curriculum vitae
- Information: email address.
By browsing the site, Hotel Baia may collect information about the computer, including IP address, operating system and browser used for administrative purposes and aggregation of information for its advertisers.
Hotel Baia assumes that the data has been provided by the owner or that the user has given authorization to do so and presumes that it is true and up to date.
How is your data collected?
Personal data may be collected by the following means:
- Phone calls
- In person
The data collected is processed and stored in a computerized manner and in strict compliance with personal data protection laws, and is stored in a specific database created for this purpose by Hotel Baia or by the entities contracted by it.
Some personal data collected on the website is mandatory and, in case of lack or insufficiency of this data, Hotel Baia may not be able to provide you with the services or information requested. In each case, Hotel Baia will inform you of the mandatory nature of the provision of personal data in question.
What are the purposes and grounds for processing your data?
In accordance with the Data Protection Principles, Hotel Baia may only process your personal data for specific purposes and if it has a legal basis to do so. Hotel Baia uses your data for the following purposes and based on the following grounds:
Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
- a) Management of reservations and stays
- b) Budget requests, information and confirmation of reservations
- c) Registration of preferences (preferred room, mobility, newspapers / magazines, etc.).
- d) Billing and verification of means of payment
- e) Provision of information necessary for your stay at the Hotel
- f) Customer support
Based on your consent, we may treat your data for the purpose of:
- g) Sending newsletters (if you are not our client)
- h) Submission of marketing actions (if you are not our client)
- i) Loyalty programs
In order to comply with legal obligations, we treat your data for the purpose of:
- j) Complaints management
- k) Compliance with other legal or regulatory obligations
Because you are our customer and we have a legitimate interest in wanting to provide you, more and more, with a better service, we treat your data for the purpose of:
- l) Satisfaction questionnaires related to your stay
- m) Conducting market studies, evaluation surveys and statistical analysis
- n) Contacts
Because we are in the scope of pre-contractual procedures we treat your data for the purpose of:
- o) Recruitment
In order to achieve the purposes identified above, Hotel Baia may interconnect the collected data, with the purpose of updating and completing such data.
With whom is your data shared?
The data collected and held by Hotel Baia may be transmitted, with due regard for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:
- a) Entities of the group in which Hotel Baia is inserted
- b) Judicial or administrative authorities, in cases where such assignment is obligatory
- c) Recruitment and selection companies
- d) Subcontractors that will process the data on behalf of Hotel Baia and according to the purposes of this
Cookies are small pieces of information that can help identify your browser and which can store information, for example, User settings and preferences.
Hotel Baia may store cookies on your device to personalize and facilitate maximum browsing, but will not provide those same cookies references or personal data of the User.
For more information you should read our Cookies Policy.
What are your rights?
Under the terms of the Personal Data Protection Act, we guarantee you the right of access, portability, to update, rectify, delete, and erase your personal data. You may also file complaints with the National Data Protection Commission.
We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do so when collecting the data, you can send a request later.
The exercise of these rights must be done through the following email address email@example.com or address: Hotel Baia, Passeio D. Luis I, Cascais 2754-509.
How long is your data stored?
The length of time during which the data is stored and retained varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which time the data shall be deleted.
Is your data safe?
Hotel Baia is committed to ensuring the protection of the security of your data. To that end, it has adopted a number of technical and organizational security measures in order to protect the personal data madeavailable against its unauthorized sharing, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.
Hotel Baia requires that its subcontractors and its partners adopt safety measures equivalent to those it practices.
Notwithstanding the security measures practiced by Hotel Baia, you must take additional security measures, such as ensuring that you use properly configured security-enhanced equipment and a Browser with active firewall , anti-virus and anti-spyware, and be certain of the authenticity of the websites you visit on the internet, and avoid websites whose reputation you do not trust.
Hotel Baia acknowledges that it may communicate data of Users within the merger, acquisition and / or incorporation processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.
Hotel Baia may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that, to that end, it is duly ordered by judicial order to that effect.
Transfer of data
In case of data transfers to third countries that do not belong to the European Union or the European Economic Community, Hotel Baia will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements which are applicable to such transfers, and personal data are not transferred to jurisdictions that do not provide security and protection guarantees.
The use of Hotel Baia's social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Community. Hotel Baia is not responsible for the data that the user makes available on social networks.